Bookings

For all bookings made in advance by our online booking system, email or verbally.

You, the clients, agree and are bound by the terms and conditions as listed below.

All bookings must be made through the office via the website, telephone or e-mail. In this way, confirmations are sent out and the journey is insured. It is against the law for private hire drivers to accept journeys directly. Bookings must be made through an Operator.

Any booking amendments must be made via email or by telephone to us to which you will receive an email confirming the amendment. Amendments must not be made with your driver.

Meet and Greet

For all airport collections, we will require full names of the person(s) travelling, company logos where applicable for name boards, the flight number and arrival time/terminal in order for us to monitor the flight for any delays etc. We cannot, however, be held responsible for any misinformation supplied by either the client or our sources of flight information.

We will also require a mobile contact number (preferably of the person(s) who is travelling although we understand that this is not always possible). An estimation of the amount of luggage is required when bookings so we can supply the correct sized vehicle.

Should you wish to reserve a specific vehicle or specification, please check availability at the time of
booking.

NOTE (In certain circumstances beyond our control Admiral Express reserves the right to supply an alternative vehicle).

Payment (Account Customers)

Payment terms are 14 days after the date of invoice. Admiral Express reserves the right to charge interest on overdue invoices of interest plus 10%. At the discretion of Admiral Express.

Admiral Express accepts payment by way of Cash/Cheque/Credit Cards/BACS. All card payments are subject to VAT.

All account holders will incur a service charge of 12%.

Routes

The route in which the driver takes is solely at the discretion of the driver and or Admiral Express.

Whilst we endeavour to accommodate all requests given to us at the time of booking the driver and or Admiral Express will choose the most effective route whilst taking into consideration traffic conditions etc. Should the client be insistent regarding the route taken, then please be aware that this may or may not affect the final price of the booked journey.

Pricing

All prices are in GBP.

Surcharges will apply on bank holidays as follows:

A surcharge of £25 between 10pm and 5am. (Daily)

Christmas Day, Boxing Day, Christmas Eve/New Years Eve and New Years Day:

100% (Double Fare)

In the event that the interior of the vehicle is soiled or damaged by the customer, a minimum valeting charge of £150.00 will apply.

Only one discount can be applied per journey. Choose from either £5.00 off or 10% off your journey; cannot be used in conjunction with each other.

Waiting Time

We do not charge for the first 30 minutes at any airport after the flight has landed. However, if the passenger is stuck in immigration or has lost luggage, we would have to charge waiting at £20/hr pro rata. Waiting time for all other journeys will be added at £20/hr pro rata.

Tolls/Congestion

Any Bridge Tolls/Congestion charges are extra and chargeable and to be paid by the client.

Parking

Any parking charges are not included in the price and are chargeable and to be paid by the client.

Exclusion

Admiral Express accepts no responsibility for any loss or damage to property whatsoever, regardless of how such loss or damage may have been caused. In the event of property being left in a vehicle, we will gladly organise the return of such items subject to the client meeting the costs to cover the postage and packaging and or transport.

Accessibility

Admiral Express is committed to providing inclusive and accessible service for all our clients. Our fleet is equipped to cater to individuals with disabilities, ensuring a comfortable and safe journey. Please contact us on 01908 61 11 22 to discuss your requirements and let us know how we can best assist you.

Cancellation Policy

Admiral Express will accept any cancellation made as long as there is at least 24 hours notice. The cancellation must be made via an email to which you will receive confirmation by us.

If you do not receive an email from Admiral Express confirming the cancellation we have not received it. In this case please call Admiral Express.

Refunds will not be issued in the following circumstances:

  • No refund is made if the passenger does not show up for their journey.
  • No refund is made for any cancellation within 24 hours of the booking.
  • All other circumstances where a refund may be possible should be addressed directly with Admiral Express.
  • Please note that some calls made recorded for training purposes.